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Privacy Policy.

Lukefit ("we", "us" or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information We collect personal information necessary to provide personal training services, exercise programming, consultations, and related support. This may include:

  • Contact details (name, email, phone, address);

  • Health and fitness information (medical history, injuries, medications, fitness goals, measurements, progress notes);

  • Payment details (for invoicing and processing);

  • Other details you provide during consultations, sessions, or communications.

We usually collect this directly from you (e.g., via free consultation forms, intake questionnaires, emails, or in-person discussions). We may collect sensitive information (health information) only with your consent or where required/authorized by law.

2. Use and Disclosure We use your personal information to:

  • Provide and manage your training services and programs;

  • Communicate with you (scheduling, progress updates, reminders);

  • Process payments and issue invoices;

  • Monitor and improve your training outcomes;

  • Comply with legal obligations (e.g., insurance, work health & safety).

We may disclose your information to:

  • Our service providers (e.g., payment processors, cloud storage, booking software) who are bound by confidentiality;

  • Insurers or legal advisors if needed for claims or disputes;

  • As required or authorized by law.

We do not sell your personal information. We will not disclose your health information for marketing without your explicit consent.

3. Storage and Security Your information is stored securely (electronically and/or in paper form) using reasonable safeguards against misuse, interference, loss, unauthorized access, modification, or disclosure. We use password-protected systems and limit access to authorized personnel only. Data is retained only as long as necessary for the purposes above or to meet legal requirements, after which it is securely destroyed or de-identified.

4. Access and Correction You may request access to, or correction of, your personal information we hold (subject to exceptions in the APPs). Contact us using the details below. We will respond within a reasonable period (usually 30 days) and may charge a small fee for access requests if significant effort is required.

5. Complaints If you believe we have breached your privacy, please contact us first so we can resolve the issue. You may also complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Contact Us Privacy enquiries: Luke Higgins, Email: info@getlukefit.com, Phone: +61403327476 Address: 260 Keira St, Wollongong, NSW, 2500.

This policy may be updated from time to time. The current version is effective as at January 2026. Continued use of our services after changes constitutes acceptance of the updated policy.

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